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Director of Account Services

2 months ago

Shippensburg, Pennsylvania, United States Orrstown Financial Full time
Job Summary

We are seeking a highly skilled and experienced Director of Account Services to lead our account services, quality control, and mail/records retention teams. The successful candidate will be responsible for providing coaching and strategy to direct reports, ensuring performance meets expectations, and developing workflows and controls to drive operational efficiency.

Key Responsibilities
  • Lead all account services, quality control, and mail/records retention teams
  • Provide coaching and strategy to direct reports
  • Develop workflows and controls to drive operational efficiency
  • Research vendor capabilities and responsibilities for deployment
  • Communicate process ideas to departments outside of operations
  • Develop testing plans and documents for audit and regulatory review
  • Write policies and procedures as needed for support of new product or service
  • Ensure proper management approvals are received during all stages of product or service deployment
  • Provide leadership and training for Operational teams
  • Review and provide operational efficiency for account opening using technology
Requirements
  • Bachelor's degree in a related field of study
  • Minimum of 10-15 years experience in related positions
  • Proven track record of leading teams and driving operational efficiency
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer

Orrstown Financial offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.