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Cloud Platform Management Leader

1 month ago

Seattle, Washington, United States King County, WA Full time
Job Title: Cloud Platform Management Leader

King County Metro Transit is seeking a visionary leader to become Metro's first Technology Leader to lead the prioritization and allocation of resources for technology enhancements that align with Metro's strategic goals.

The Technology Leader plays a crucial role in the implementation of Metro's IT Operating Model, which aims to support Metro's business goals by providing secure, reliable, flexible, and cost-effective technology solutions that support continuous business improvement, are integrated with regional public transit initiatives, and deliver accurate and accessible data for a wide range of uses.

The new IT Operating Model will combine the Transit Technology Operations group (TTO), the Transit Technology Project Management group (TTPM), and a future Product Manager group into a single organizational structure, managed by the Technology Leader, who directs, guides, mentors, develops, and manages the performance for multiple staff members and teams, and serves as an escalation point for staff.

This position chairs the Metro Technology Advisory Board (MTAB), the governing body made up of senior Metro leadership that will establish the IT investment management structure and processes for selecting, evaluating, controlling, and measuring Metro's IT technology investments.

This position also serves as a liaison to the King County Governance and Central Project Review Board (including elected officials), managing highly visible, multi-agency projects with significant financial and customer impacts.

With a strong focus on the customer experience and engagement, the Technology Leader will provide strategic guidance on the implementation of Metro's IT Strategy and Roadmap; checking, adjusting, and recommending technology investments to meet the changing technology needs of the department.

Typically, IT projects involve complex business issues with multiple dimensions, development and change to the enterprise infrastructure, integration of multiple enterprise information systems, integration of multiple lines of business, or the application of emerging technology to an existing line of business.

The Technology Leader will need to be able to apply a broad scope of advanced technical and project management knowledge to oversee and direct the development of major information technology projects spanning multiple years and multiple information systems.

The ideal candidate will be an exceptional people leader, have extensive experience with technology for transit (or similar agencies) and organizational design, along with a strategic mindset to integrate systems and infrastructure.

Highly effective communication and collaboration skills are critical, as this role involves translating business strategies and intricate implementation plans to diverse audiences, and advising senior management partners on policies and initiatives.

The most competitive candidate will also be an advocate for equity and social justice, be comfortable engaging in candid conversations about race and equity in our work, and demonstrate the ability to persevere in a dynamic, sometimes ambiguous environment while ensuring customer needs remain at the forefront of all initiatives.

Key Responsibilities:

  • Lead, manage, and mentor teams of highly experienced IT professionals in providing world-class customer experiences to King County staff and constituents, while fostering a culture of continuous improvement, innovation, and collaboration.
  • Provide strategic direction, guidance, mentoring, development opportunities, and performance management to multiple staff members and matrixed workgroups supporting key business systems and serve as an escalation point for staff.
  • Model and integrate equity and social justice principles across all work areas, shaping systems and promoting an organizational culture that embraces these values.
  • Promote a culture of innovation and sustained change and demonstrate a strong commitment to improving current products and services to support critical technology systems and infrastructure.
  • Provide strategic guidance on implementing Metro's IT strategic framework and Technology Roadmap, checking and adjusting to ensure technology solutions meet the Department's changing needs.
  • Prioritize and recommend technology investments and projects to MTAB and Metro's Leadership Team (MLT)
  • Leverage the County's information and business intelligence systems to drive measurable operational improvements and accountability across Metro.
  • Plan, develop, and implement processes to integrate and align information technology for department lines of business.
  • Assess costs, risks, and impact of information technology strategies and projects; Leverage the County's information and business intelligence systems to drive operational improvements focusing on performance, measurement, and accountability.
  • Lead Metro's technology planning, project and operational priorities budgeting, and resource allocation, in coordination with the department's overall planning and budgeting.
  • Oversee the work of Technology Project Management and Technology Operations, develop a new Product Manager role and lead the work of the product management team.
  • Communicate the status of requests throughout the planning cycle, including placement on the Technology Roadmap
  • Oversee and monitor budgets for technology operations, capital projects, and product management at the department level and make budget presentations to internal and external partners
  • Develop criteria for determining which projects will be monitored at the department level; develop and produce regular reports on the project status; make recommendations on timelines, schedule adjustments, and the financial impact of adjustments.
  • Lead the Metro Technology Advisory Board (MTAB). This board will consist of senior Metro leadership and will have oversight and decision-making authority for technology within Metro.
  • Develop and implement policies to ensure data integrity, privacy, and security across technology systems and infrastructures, electronic commerce, and vendor relationships.
  • Oversee the creation of policies, procedures, processes, system documentation, and training materials for current and future IT systems to ensure smooth implementation and compliance.
  • Negotiate and manage consultant agreements, contracts, and service agreements with internal and external partners, ensuring alignment with performance expectations

Requirements:

  • At least eight (8) years of combined experience managing and/or leading technical staff, developing, and executing work programs, developing performance measures, setting performance expectations, and providing coaching and feedback.
  • At least five (5) years of IT project management experience that includes analyzing, planning, designing, deploying, and implementing complex IT projects and programs related to operations and infrastructure.
  • High emotional intelligence; Experience with enterprise support systems including Remote Connections, Active Directory, VPN, Mobile Device Support, Microsoft O365 suite, and current Windows Operating Systems.
  • Demonstrated skill or ability in promoting a collaborative culture fostering engagement, innovation, development, and autonomy for staff.
  • Demonstrated skill or experience in establishing and maintaining exceptional customer relationships, ensuring high-quality service delivery, and tactfully handling vendors, suppliers, and contractors who provide a wide range of products and services.
  • Demonstrated experience or advanced skill in managing competing priorities and applying project management principles and techniques, such as: resource and budget allocation, and managing project scope, timelines, and reporting.
  • Current budget development, monitoring, and proven financial stewardship experience
  • Experience working with labor unions and the ability to maintain strong, productive relationships with union leadership, respecting established processes, and fostering an environment of mutual respect.
  • Demonstrates receptiveness to new ideas, perspectives, and feedback, fostering an environment conducive to innovation;

How to Apply:

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Emily Clark at .

The following application materials are required:

  • An online King County application, updated with all relevant work history going back 10 years (or more, if necessary, to include all relevant work experience), with all duties, dates of employment, and reasons for leaving explained clearly.
  • Complete all supplemental questions within the application
  • Please do not attach additional documents that are not required, they will not be reviewed or considered.

Applications will be screened to determine whether candidates meet the minimum qualifications, as well as for clarity, completeness, and responsiveness to the application instructions above.

The employment history detailed in your application must validate and support your responses within the supplemental questions and attachments.

Applications submitted without the required application materials may be deemed incomplete and removed from consideration.

This position is anticipated to be full-time, assigned 40 hours per week, typically Monday through Friday between the hours of 8:00 AM and 5:00 PM.

This position is exempt from the provisions of the Fair Labor Standards Act and is therefore not eligible for overtime pay.

Employees will have access to shared workspaces at various King County facilities, and must reside in Washington State and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.

King County Metro Transit is committed to providing transportation services that connect all people and all communities of King County, focus on the equitable distribution of our service and the equitable application of our work (inside and outside the agency), and combat climate change by doing our work in a sustainable manner.

Metro Transit is King County's largest Department, employing well over 5,000 people who primarily work in the field of transit operations, vehicle maintenance, transit facilities operations, and marine.

King County Metro Transit is a regional leader in helping people move quickly throughout the region, reducing commuter stress, greening the environment, and radically improving urban air quality by providing comfortable, effective transit services for thousands of commuters and other residents of King County, Washington.

COMMITMENT TO EQUITY & SOCIAL JUSTICE

One of the most influential civil rights leaders in our nation's history, King County is a vibrant, diverse community with residents that represent countries from around the world.

It is a region with increasing diversity that embraces the traditions of many cultures.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence.

Guided by our, we are making King County a welcoming community where every person can thrive.

We value diversity, inclusion, and belonging in our workplace and workforce.

Equitable recruiting, support, and retention are how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; We encourage people of all backgrounds and identities to apply, including Native Americans and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.

For assistance with your application: Applicants who are unable to apply online should follow the instructions at Application FAQ's- King County.

For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance:

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For guidance on how to complete these required materials, be sure to visit the Career Support Services website.

Classification:

Information Technology Project Management Officer (#

Medical, dental, and vision coverage: Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents

~ Retirement:

King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan

~ 12 paid holidays each year plus two personal holidays

~ Paid parental, family and medical, and volunteer leaves

~ Flexible Spending Account

~ Employee assistance programs

~ Flexible schedules and telecommuting options, depending on position

~ Training and career development programs

If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE:

Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.

Short Term Temporary positions are not eligible for an ORCA transit pass.

How many years of combined experience do you have managing and or leading technical staff, developing and executing work programs, setting performance expectations, developing performance measures, and providing coaching and feedback?

Note:

This response must be supported by the details within the work history section of your application.

How many years of experience do you have managing the overall lifecycle of IT services, such as complex IT operations and infrastructure projects?

Note:

This response must be supported by the details within the work history section of your application.

Please use this space to list some of the enterprise systems in which you have the most experience and proficiency managing (or supporting).

Please briefly describe your experience working with labor unions.

Note:

This response must be supported by the details within the work history section of your application

Do you have experience related to developing, monitoring, disbursing, allocating, AND managing budgets for large scale projects?

Note:

This response must be supported by the details within the work history section of your application.

AND

Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff?

LinkedIn

I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct.

I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.

If you have a disability as defined by the Americans with Disabilities Act, will you need accommodation in the recruitment process? This confidential information is solicited for the purposes of providing reasonable accommodation for the recruitment process only.