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Patient Care Coordinator Associate
2 months ago
At Optum, we're proud to be a leader in health care services, serving communities for over a century.
We're seeking a Patient Care Coordinator Associate to join our team and help us improve the well-being of our patients with your skills, compassion, and innovation.
About the RoleThis part-time position is located at Oconomowoc Memorial Hospital and focuses on our Patient Visitor department.
You'll work a two-week rotation, with varying shifts to support our 24-hour operation system.
Responsibilities- Greet patients and visitors at the facility entrance
- Follow exceptional patient experience guidelines and expectations
- Look up patient appointments in Epic to ensure proper escorting or direction
- Coordinate volunteers or personally escort and transport patients, families, and visitors
- Provide clear and concise wayfinding directions
- Handle patient, family, and visitor inquiries with timely follow-through
- Handle incoming calls with timely follow-through
- Assist florists with flower deliveries and donations within the hospital setting
- Handle confidential information appropriately
- Understand and follow all Patient Visitor departmental processes
- Prioritize by assessing and analyzing information to identify immediate emergency needs
- Provide wayfinding instructions and assist with hospital information as requested
- Meet or exceed audit accuracy standards
- High School Diploma/GED (or higher)
- 1+ years of customer service experience in an office setting or professional work environment
- Intermediate level of proficiency with Microsoft Office products
- Ability to work a variety of shifts to support a 24-hour operation system
- Ability to work a two-week rotation of shifts
- Knowledge of medical terminology
- Experience with electronic medical records systems
- Experience in a medical office or hospital admitting/registration office
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast-paced environments
We believe everyone deserves the opportunity to live their healthiest life. At Optum, we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.