Computer Support Specialist

4 weeks ago


Sylva, North Carolina, United States Jackson County, NC Full time

Job Summary

The Computer Support Specialist position is responsible for providing technical support and maintenance of in-house computer systems, desktops, laptops, and tablets. This role involves installing, diagnosing, repairing, maintaining, and upgrading computer systems to ensure optimal performance.

Key Responsibilities

  • Installs and configures computer hardware and software.
  • Maintains and repairs existing computer equipment.
  • Troubleshoots computer issues and provides technical support to users.
  • Provides on-site technical support for Jackson County users.
  • Maintains computer security and deployment upgrades.
  • Provides end-user training in using Microsoft Office core business applications and operating systems.
  • Provides basic technical support for WAN and LAN connectivity, routers, firewalls, and security.
  • Provides technical support for various other IT systems, including servers, cameras, phones, and audio-visual equipment.
  • Performs other related job duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Two years of directly related experience.
  • Associate's degree in computer science, information systems, or related field and directly related experience preferred.
  • Possession of a valid, State of North Carolina driver license to operate a motor vehicle.
  • Ability to work irregular hours, including nights and weekends, as needed.

Equal Employment Opportunity

Jackson County recognizes its continued success in meeting the needs of its citizens requires the full and active participation of talented and committed individuals, regardless of their gender, race, color, creed, religion, national origin, disability, or political affiliation.

It is the policy of the County to foster, maintain, and promote equal opportunity by use of a systematic, consistent recruitment program, and to identify and attract the most qualified applicants for employment with the County.

Selection decisions are made without regard to race, color, religion, sex, national origin, political affiliation, disability, age, or sexual orientation.

Jackson County provides a robust offering of employee benefits, including employer-paid medical and dental benefits, participation in the Local Governmental Employees' Retirement System, paid leave, Employee Clinic, Wellness program, and supplemental benefit offerings.



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