Bookseller - Retail Associate

7 days ago


Thousand Oaks, California, United States Barnes & Noble Full time
Job Summary

We are seeking a highly motivated and customer-focused Bookseller to join our team at Barnes & Noble. As a Bookseller, you will be responsible for providing exceptional customer service, creating a welcoming environment, and promoting books and other products to customers.

Key Responsibilities
  • Create a welcoming environment for customers by engaging with them, sharing your knowledge of books, and making recommendations.
  • Ensure a vibrant bookstore by executing bookstore basics, including presentation, commerciality, section detail, localization, and sense of theater.
  • Leverage key campaigns, such as Our Monthly Picks and pre-orders, to hand sell and engage with customers.
  • Educate yourself continuously on books and the industry to support the store and provide customers with a great experience.
  • Identify key titles and communicate with the store team to tailor the merchandise selection to reflect the community.
  • Keep the store neat and tidy, creating displays and ensuring the bookstore is always shoppable and inviting.
  • Help with events and community outreach.
  • Protect company assets by adhering to all processes in controlling shrink, expense, and payroll.
  • Recognize and offer to help both customers and employees with urgency and care.
  • Model expected behaviors to ensure compliance with all policies and procedures.
Requirements
  • Passionate reader and knowledgeable about books.
  • Positive and can-do attitude.
  • Enjoy working with people.
  • Energized by working in an ever-changing environment.
  • Listen to people and enjoy solving problems.
  • Can clearly and respectfully communicate and express oneself.
Expected Behaviors
  • Treat customers as the first priority at all times.
  • Grow knowledge of books, the industry, and the market.
  • Enjoy making recommendations and engaging with others.
  • Exhibit and demonstrate initiative.
  • Support company goals and initiatives and be a team player.
  • Show respect and kindness to fellow booksellers and customers.
  • Accept responsibility and execute all assignments correctly and with care.
  • Accept coaching and feedback from others openly.
EEO Statement

Barnes & Noble is an Affirmative Action Employer committed to diversity in the workplace. We provide equal employment opportunity for all, without regard to self-identified, perceived, or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height, and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived, or actual characteristic protected by applicable federal, state, or local laws and ordinances.



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