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Retail Sales Associate

2 months ago

Thousand Oaks, California, United States Designer Brands Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Store Associate. As a Store Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales floor and warehouse functions.

Key Responsibilities
  • Customer Service: Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
  • Product Knowledge: Share the benefits of the DSW Loyalty program and enroll new members, answer questions regarding product, and complete customer transactions through either in-store sales or digital orders.
  • Store Maintenance: Maintain a neat, clean, and safe environment for our internal and external customers, including clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways, and other housekeeping items deemed necessary.
  • Inventory Management: Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
  • Technology: Complete all functions of the fulfillment process, including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery, and use of company tools to search product availability to order for the customer.
Requirements
  • Availability: Must have the availability to meet the needs of the business.
  • Communication Skills: Professional, friendly, and customer service focused, with good verbal and written communication skills.
  • Technical Skills: Proficient in use of technology to successfully engage in customer interactions, including the Register, Register Keyboard, iPhone, and Calculator.
  • Physical Demands: Must be able to spend up to 100% of working time standing or walking around the store, lift up to a maximum of 50 pounds on an occasional to frequent basis, stoop, kneel, crouch or crawl on a frequent basis.
About Us

Designer Brands Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories. We operate a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. We are committed to empowering our associates and building strong teams poised to disrupt the retail and footwear landscape through positive change.