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IT Field Support Specialist

2 months ago


Pasco, Washington, United States TekWissen ® Full time
Job Summary

We are seeking a highly skilled IT Field Support Specialist to join our team at TekWissen ®. As a key member of our technical staff, you will be responsible for providing top-notch support for our clients' computer systems, networks, and software.

Key Responsibilities
  • Hardware and Software Support: Provide technical assistance for desktops, laptops, servers, and other computer-related products, including installation, maintenance, and troubleshooting.
  • Network Support: Offer support for network devices, including routers, switches, and firewalls, as well as network protocols and security measures.
  • Legacy Product Support: Provide maintenance and support for legacy products, ensuring they continue to function optimally and meet our clients' needs.
  • Core and Server Support: Support Core and server products, including installation, configuration, and troubleshooting.
  • Enterprise Storage Support: Perform disk replacement and maintenance on enterprise storage products.
  • Installation and Maintenance: Install and maintain PCs, associated software, networks, servers, and peripherals.
  • Testing and Certification: Test and certify PCs, networks, servers, and client-approved applications to ensure they meet our high standards.
  • Customer Satisfaction: Ensure customer satisfaction throughout the service delivery transaction, meeting or exceeding our clients' expectations.
Requirements
  • Professionalism: Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Technical Skills: Possess strong technical skills, including knowledge of computer systems, networks, and software.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.