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IT Support Specialist
2 months ago
We are seeking a skilled Desktop Support Technician to provide exceptional technical assistance to our clients. This role is essential in ensuring the smooth operation of desktop systems and user satisfaction.
Key Responsibilities:
- Address technical support inquiries through various channels, delivering prompt and effective solutions.
- Set up, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
- Diagnose and resolve hardware and software issues, including operating systems and application software.
- Conduct regular system updates and maintenance to optimize performance and security.
- Assist users with account management, password resets, and software installations.
- Document and manage support requests and resolutions through a ticketing system.
- Collaborate with IT team members to escalate complex issues and ensure seamless service delivery.
- Provide training and guidance to users on software applications and best practices.
- Participate in IT projects, including system upgrades and new technology implementations.
- Maintain an inventory of IT equipment and assist with asset management.
- Stay updated on the latest technology trends and best practices in end-user support.
- Support team members through mentoring and training initiatives.
- Associate's Degree in Computer Science, Information Technology, or a related field is preferred.
- 3-5 years of experience in desktop or technical support roles.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are advantageous.
- Proficient in Windows 10 and 11, as well as macOS operating systems.
- Experience with Microsoft Office 365 Suite and common software applications.
- Familiarity with Active Directory, network troubleshooting, and security protocols.
- Knowledge of hardware components and troubleshooting techniques.
- Strong troubleshooting skills for both standalone and networked printers.
- Ability to resolve network connectivity issues effectively.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and collaboratively within a team.
- Exceptional customer service skills and a positive demeanor.
- Capability to manage multiple urgent issues simultaneously.
- May require occasional after-hours support or on-call duties.
- Ability to lift and move computer equipment as necessary.
