Access Services Agent
2 weeks ago
Overview:
At Mercy, we pride ourselves on our unique approach to healthcare. Our mission is to provide compassionate care and exceptional service to our patients.
We believe in fostering careers that align with the individual strengths and talents of our team members, ensuring that every role contributes to our healing ministry.
The Patient Access Representative serves as a vital first point of contact for patients, embodying the highest standards of customer service and compassion in alignment with our mission and values.
This role encompasses all aspects of a patient's entry into our facilities, including scheduling appointments, registering patients, verifying benefits, pre-certifying services, and ensuring financial clearance, including pre-visit collections.
It is essential for the Patient Access Representative to gather and accurately input patient information into our records, maintaining meticulous attention to detail while staying informed about insurance providers, Medicare regulations, and compliance with federal and state guidelines.
Qualifications:
Experience: 1-3 years of clerical and customer service experience is preferred. Familiarity with medical terminology and insurance processes is advantageous.
Required Education:
A high school diploma is mandatory.
Preferred Education:
Some college education is beneficial.
Other:
Key skills include effective oral and written communication, excellent telephone etiquette, and the ability to foster positive relationships with patients, healthcare providers, and insurance representatives. Strong organizational skills and attention to detail are crucial. The ability to work under pressure, meet deadlines, and perform tasks with a high degree of accuracy is necessary. Proficiency with various computer systems and the ability to operate a 10-key calculator and computer keyboard are required.
Physical Requirements:
This position necessitates the ability to regularly push, pull, and/or lift up to 50 lbs. It also requires prolonged periods of standing and walking during shifts, as well as the physical ability to grip, reach, bend, kneel, twist, and squat as needed.
We Offer Great Benefits:
Our comprehensive benefits package includes health, vision, and dental coverage from day one, paid time off, tuition reimbursement, and employer-matched retirement plans for eligible employees. At Mercy, we are committed to supporting our team members through every challenge, providing opportunities to innovate and enhance the healthcare experience with advanced technology and procedures.
We value compassion and professionalism, and we seek individuals who share our positive outlook and advocacy for our patients. Collaboration and a willingness to go the extra mile to deliver exceptional care are integral to our mission.
If you resonate with our values and vision, we invite you to consider joining our team.
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