Healthcare Access Coordinator

2 weeks ago

Berryville, Arkansas, United States Mercy Full time

Position Overview:
At Mercy, we are committed to a mission that embodies compassionate care and exceptional service.

We value careers that align with the unique strengths of individuals, fostering an environment where skills and compassion thrive.

As a Patient Access Representative, you will serve as a vital first point of contact for our patients, embodying the highest standards of customer service and compassion, while adhering to our mission and values.

Key Responsibilities:

The Patient Access Representative will facilitate all aspects of a patient's entry into any Mercy facility. Responsibilities include:

  • Scheduling appointments
  • Registration processes
  • Benefit verification
  • Pre-certification
  • Financial clearance, including pre-visit collections

It is essential to ensure that accurate patient information is collected and entered into the patient record.

This role requires meticulous attention to detail and a solid understanding of insurance carriers, Medicare guidelines, as well as federal, state, and accreditation standards.


Qualifications:

Experience: 1-3 years of clerical and customer service experience is preferred. Familiarity with medical terminology and insurance plans is advantageous.


Education:

Required: High School diploma
Preferred: Some college education is beneficial.


Skills:

Minimum requirements include:

  • Effective oral and written communication skills
  • Excellent telephone etiquette
  • Ability to foster positive relationships with patients, healthcare providers, and insurance representatives
  • Strong organizational skills and attention to detail
  • Capacity to work under pressure and meet deadlines while maintaining accuracy
  • Proficiency with various computer systems and a 10-key calculator

Physical Requirements:

This position necessitates the ability to push, pull, and/or lift up to 50 lbs regularly. It also requires prolonged standing and walking throughout each shift, along with the ability to grip, reach, bend, kneel, twist, and squat as part of daily duties.


Benefits:

We offer comprehensive health, vision, and dental coverage from day one, along with paid time off, tuition reimbursement, and employer-matched retirement plans for eligible employees working 32 hours or more per pay period. At Mercy, we are dedicated to a healing ministry through compassionate care.

Our supportive community is here to assist you every step of the way, especially during challenging times. You will have the opportunity to innovate care models and enhance the healthcare experience through advanced technology and procedures.

Join us in our mission to expand and serve our communities effectively.


What Makes You a Good Fit for Mercy?

We believe that compassion and professionalism are essential. A positive outlook and strong advocacy align perfectly with our mission and vision.

We are collaborative and committed to going the extra mile to provide excellent care, which is integral to our values.

If this resonates with you, we encourage you to consider joining our team.

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