Client Experience Specialist

2 weeks ago


Upland, California, United States FM Marketing LLC Full time
About FM Marketing LLC: A Leader in Business Consulting and Sales

We're dedicated to revolutionizing the business consulting and sales landscape. As a pioneering organization, we recognize the importance of exceptional customer service in driving success.

Job Summary

We're seeking ambitious and results-driven professionals to join our Customer Service Representative team as Sales and Support Liaisons. This entry-level role presents a unique opportunity to develop valuable skills, advance professionally, and contribute to our organization's mission.

Key Responsibilities:
  • Provide top-notch customer service by completing orders accurately and promptly.
  • Maintain comprehensive knowledge of company products and promotions to offer expert advice.
  • Work collaboratively with cross-functional teams to boost sales and customer satisfaction.
  • Build strong relationships with customers through proactive communication and empathy.
  • Encourage a positive work environment that promotes teamwork and collaboration.
  • Assist customers in identifying their ideal solutions or services.
  • Prioritize customer-centricity, teamwork, and open communication within the team.
Requirements

To succeed in this role, candidates should possess:

  • A high school diploma or equivalent work experience.
  • Exceptional relationship-building and interpersonal skills.
  • A keen sense of active listening and attention to detail.
  • A clear and confident communication style.
  • A genuine passion for helping others and building strong connections.
  • The ability to remain calm under pressure and effectively manage challenging situations.
  • Ambitious goals and a strong desire to achieve them.
  • A team-oriented mindset focused on individual accomplishments.
Compensation and Benefits

This entry-level position offers a competitive salary range of $50,000 - $70,000 annually, contingent upon performance and location.



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