Customer Support Specialist

1 week ago


Upland, California, United States Instep CA Group Full time
Job Overview

We are seeking an ambitious and detail-oriented Candidate to fill the role of a Customer Support Specialist within our Inland Empire contact center. As a key member of our team, you will be responsible for delivering exceptional customer service, executing sales presentations, and troubleshooting customer inquiries.

Key Responsibilities:

  • Support client goals by conducting in-person sales presentations with local market members.
  • Provide top-notch customer service through direct communication, interaction, and follow-ups after sales completion.
  • Collaborate with other team members and escalation partners to identify and resolve exceptions to standard processes.
  • Troubleshoot customer inquiries using client information to ensure seamless sales processes.
  • Partner with office departments to maintain efficiency and improve business practices.

Qualifications:

  • High School Diploma or GED required; College degree or equivalent experience preferred.
  • Multitasking and prioritization skills.
  • Ability to handle multiple projects/tasks concurrently.
  • Excellent oral and written communication skills, particularly in phone or email contexts.
  • Strong communication skills and basic computer knowledge.

Compensation: $45,000 - $55,000 per annum based on qualifications and experience.



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