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Donor Services Representative

2 months ago

Tyler, Texas, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Plasma Collection Specialist. As a key member of our plasma donation center, you will play a critical role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Provide exceptional customer service, answering phones, greeting donors, and ensuring their safety and comfort
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Work a variety of shifts, including evenings, weekends, and holidays, to meet the needs of our donors
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful
  • English and Spanish proficiency
What We Offer

At BioLife Plasma Services, we are committed to creating a diverse and inclusive work environment that values our employees' contributions. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. We also provide opportunities for career growth and development, as well as a competitive hourly wage of $16.00.

Equal Employment Opportunity

BioLife Plasma Services is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued and respected.