Heavy Machinery Parts Specialist
3 hours ago
The Heavy Machinery Parts Specialist will be responsible for ordering parts, materials, and merchandise received from customers or company employees. The ideal candidate will have excellent communication skills, be detail-oriented, and have the ability to multitask and coordinate several priorities at once.
Key Responsibilities:
- Edit orders received for price and nomenclature.
- Inform customers of unit prices, shipping dates, and anticipated delays.
- Enter data into the computer to determine the total cost for the customer.
- Record or file copies of orders received.
- Ascertain the credit rating of the customer.
- Check inventory control and notify stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
- Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
- Receive and check customer complaints.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Attempt to sell additional merchandise to the customer.
- Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and adjust inventories.
Requirements:
- Computer knowledge (email etiquette, PDF, website navigation).
- Bi-lingual – English / Spanish (optional).
- Excellent communication skills (verbal and written), detailed-oriented.
- Good organizational and interpersonal skills.
- Ability to instill confidence in the customer.
- Ability to multitask and coordinate several priorities at once.
- Ability to work alone and harmoniously with others.
- Ability to accept and follow instructions.
Working Conditions:
- Lifting: Average Weight: up to 50 lbs unassisted.
- Frequency: Daily.
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