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Client Service Representative

2 months ago

SaintBauzilledePutois, Occitanie, United States VCA Animal Hospitals Full time
Job Summary:

We are seeking a skilled Client Service Representative to join our team at VCA Animal Hospitals. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:

• Greet clients and their pets in a friendly and welcoming manner
• Answer multiline telephones and respond to client inquiries
• Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients
• Present and explain fees, including processing payments, and recommend products and services
• Manage medical records, charts, reports, and correspondence

Requirements:

• At least one year of experience in customer service or a related field
• High School Diploma/GED or equivalent
• Excellent listening and communication skills, with a compassionate and empathetic approach to client interactions
• Ability to work non-traditional hours, including nights and weekends, and lift up to 40 lbs.

Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.