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Business Development Associate

2 months ago

Elk Grove, California, United States AVM California Solutions Full time
Job Overview

At AVM California Solutions, we are seeking a highly skilled Client Relations Associate to join our team. As a Client Relations Associate, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our company.

Key Responsibilities
  • Establish and Maintain Client Relationships

You will be responsible for establishing and maintaining long-lasting business relationships with our clients, identifying their needs and providing solutions to meet those needs.

  • Client Issue Resolution

You will be responsible for identifying, troubleshooting, and resolving client issues and concerns in a timely and professional manner.

  • Communication and Collaboration

You will maintain open communication with our clients, their consumers, and our Client Relations Associate Team to ensure seamless coordination and resolution of client issues.

  • Upselling and Cross-Selling

You will utilize product knowledge to upsell and cross-sell products and services to our clients, assisting our sales team in new client acquisitions.

  • Client Experience

You will provide clients with an individualized purchasing experience and utmost customer service, ensuring their satisfaction and loyalty to our company.

  • Process Orders and Installation Dates

You will coordinate with our sales team to ensure process orders are completed and installation dates are set, ensuring timely delivery of our products and services.

  • Documentation and Reporting

You will document client contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates.

Requirements
  • Education

A High School Diploma or equivalent certification is required. A Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields is preferred.

  • Experience

1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields is preferred.

  • Skills and Qualities

You must be people-oriented and passionate about building relationships. You must have a charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members. You must be results-driven and self-motivated to improve interpersonal skills. You must practice active listening and be empathetic to client concerns. You must be solution-oriented and take initiative in resolving unexpected challenges.