Clinical Triage Specialist
4 days ago
About the Role
The Clinical Triage Specialist at Northwestern Medicine plays a vital role in ensuring the highest level of patient care and satisfaction. As a key member of our primary care team, you will be responsible for providing expert triage services, assessing patient symptoms, and communicating effectively with physicians and patients.
Key Responsibilities
- Establish a positive first impression with patients, setting the tone for exceptional care and service.
- Triage incoming calls and electronic messages, prioritizing and resolving issues in a timely and effective manner.
- Document all communications in the electronic medical record, ensuring accurate and up-to-date information.
- Schedule patient appointments with providers when necessary, streamlining the care process.
- Assist patients in obtaining appointments with specialists within Northwestern Medicine, enhancing their overall experience.
- Coordinate emergency and hospital transfers, ensuring seamless transitions in care.
- Administer medications and treatments as ordered by providers, adhering to nursing standards.
- Provide education to patients and staff on clinical issues, promoting a culture of excellence.
- Assist in orienting new staff members, fostering a supportive and collaborative environment.
- Perform other duties as assigned, contributing to the success of our team.
Requirements
- Graduate of an accredited RN program.
- At least 3 years of experience in a hospital or outpatient setting.
- Registered Nurse License issued by the State of Illinois.
- CPR certification.
Preferred Qualifications
- BSN degree.
- Specialty certification.
- At least 5 years of experience in a hospital or outpatient setting.
- Spanish speaking skills.
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