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Dealership Customer Service Representative
2 months ago
Job Summary: We are seeking a highly skilled and customer-focused Receptionist to join our team at Burns Buick GMC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, both in person and over the phone.
Key Responsibilities:
- Answer and Direct Calls: Respond to incoming calls with a professional demeanor and direct calls to the appropriate team members.
- Provide Information: Offer basic information to customers who have general inquiries, ensuring that their needs are met promptly and efficiently.
- Prepare Sales and Service Tickets: Prepare sales and service tickets for the accounting department, ensuring accuracy and attention to detail.
- Collate and File Invoices: Organize and file invoices using various methods, maintaining a high level of organization and efficiency.
- Make Outgoing Calls: Make outgoing calls to notify customers of Motor Vehicle work arrival, ensuring timely communication.
- Calculate and Collect Payments: Calculate customers' bills and collect payments using our dealership's computer system, maintaining a high level of accuracy and professionalism.
- Handle Customer Complaints: Address customer complaints with integrity and poise, resolving issues in a timely and professional manner.
Requirements:
- Superior Communication Skills: Possess superior verbal communication skills and the ability to stay on task with attention to detail.
- Multi-Tasking Ability: Demonstrate the ability to multi-task in a fast-paced environment, prioritizing tasks and managing time effectively.
- Exceptional Organizational Skills: Exhibit exceptional organizational skills, maintaining a high level of accuracy and efficiency in all tasks.
- Dealership Experience: Possess dealership and/or recent retail receptionist experience, with a strong understanding of the automotive industry.
- Professional Appearance: Maintain a professional personal appearance and presentation, reflecting positively on our dealership.
- Positive Demeanor: Display an outgoing and positive demeanor, providing a welcoming and friendly experience for our customers.
Shift Availability:
We offer a variety of shifts to accommodate your schedule, including:
Weekday Shifts: 10:00 AM - 7:00 PM, 4:00 PM - 8:00 PM
Saturday Shift: 8:30 AM - 5:00 PM
Scheduling: Scheduling is done on a monthly basis, ensuring a stable and predictable work schedule.
