IT Support Specialist

8 hours ago


Reston, Virginia, United States Cranemasters Full time

Job Summary:

Cranemasters is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and services to our employees and customers. This includes troubleshooting hardware and software issues, providing technical guidance and training, and collaborating with vendors to deliver IT solutions.

Key Responsibilities:

  • Provide technical support and services to employees and customers
  • Troubleshoot hardware and software issues
  • Provide technical guidance and training
  • Collaborate with vendors to deliver IT solutions
  • Develop and implement processes and procedures for IT support and services
  • Monitor and maintain the health and availability of IT systems and resources
  • Perform quality audits of vendor work and review results with stakeholders
  • Assist with gathering metrics and preparing status reports

Requirements:

  • 2 Year degree or equivalent experience
  • Minimum 4 years relevant experience in hardware and software troubleshooting / support and customer service support
  • Demonstrated working knowledge of the technology within assigned responsibilities
  • Excellent interpersonal and collaborative skills
  • Excellent verbal and written communications
  • Effective organization and time management skills
  • Experience with formal project delivery and ability to lead aspects of delivery
  • Ability to prioritize and manage multiple tasks
  • Strong attention to detail
  • Experience with build, management and support of Windows 10, Windows 7. Mac experience a plus.
  • Experience with mobile device support
  • Working knowledge of hardware and applications including, but not limited to: Windows Server OS, MS Office, Active Directory, computer imaging software, VoIP systems, endpoint security, encryption, PC's, printers, and other networked equipment
  • Demonstrated Asset Lifecyle Management experience (hardware and software)
  • Office 365 account administration
  • Experience with Network devices (Firewalls, routers, switches) is desirable
  • ITIL experience a plus
  • Possess excellent knowledge sharing techniques

Travel Requirements:

  • Occasional travel to other Cranemasters locations; travel for support, conferences, teach-outs / training workshops, or meetings.

Physical Demands:

  • Working extended hours.
  • Occasional bending, twisting, stooping, standing, and / or walking.
  • Walking / carrying / lifting items associated with normal office work (not to exceed 50 lbs)


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