Director of Technical Operations
6 days ago
Our client, a leading manufacturer of controlled environmental chambers, is seeking a highly skilled and experienced Director of Technical Service to join their team. As a key member of the organization, you will be responsible for providing technical direction to the Technical Support team, ensuring customer inquiries are addressed promptly and efficiently.
Key Responsibilities:- Develop and implement customer service policies and procedures to improve customer satisfaction
- Own the customer relationship from a support standpoint, resolving technical issues and driving product improvements
- Travels independently to perform assigned service repairs and maintain a strong teamwork infrastructure between members of the Technical Support team
- Ability to implement and manage a tech support system in CRM and create SOP for technical support response/process
- Communicates daily with the Director of Services and Tech Support/parts team
- Broad knowledge and experience in refrigeration, electrical assemblies, mechanical components, and electronics
- Preferred knowledge of Microsoft Office and Salesforce
- Above average skills in customer communication, documentation, and computer literacy
- Demonstrated ability to communicate effectively with other employees and use of hand tools
- Degree or equivalent experience: associate or bachelor's degree preferred, 5+ equivalent experience/military background considered
- Specialized training in refrigeration and electronic technology
- Preferred: EPA ref. Certification
Salary: $80,000 - $95,000 a year
Our client is an independent, US-based manufacturer serving industry leaders around the world. They provide proprietary, environmentally-friendly cooling systems, innovative designs, and expert maintenance and qualification services for various industries, including pharmaceutical, agricultural, food and drink, and more. If you are a skilled professional looking for a challenging role in a dynamic company, this may be the opportunity for you.
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Director of Business Operations
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