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Patient Care Coordinator

2 months ago

MagstattleBas, Grand Est, United States OrthoNebraska Clinic Full time

Customer Service Representative - Call Center Department - Full-Time

Job Category: Non-Clinical Support Requisition Number: CUSTO01267

Position Overview:

As a vital member of our team, you will be responsible for delivering outstanding customer service to both internal and external clients.

Key Responsibilities:

  1. Handle a significant volume of incoming and outgoing calls efficiently.
  2. Assess customer needs, clarify details, and leverage available resources to offer solutions or alternatives.
  3. Direct calls accurately to the relevant departments.
  4. Coordinate appointments across various locations and providers, following established scheduling guidelines.
  5. Gather essential patient demographic information to ensure accurate registration of accounts.
  6. Guide patients and visitors to the appropriate services.
  7. Employ strong interpersonal skills in all interactions with customers.
  8. Collaborate effectively within a team and across departments to meet organizational objectives.
  9. Participate actively in team meetings and discussions.
  10. Uphold confidentiality and demonstrate respect for patient rights.

Ideal Candidate Profile:

The successful candidate will possess a high school diploma or equivalent. Experience in a healthcare or call center setting, along with familiarity with medical terminology, is preferred. A background in customer service spanning 2-3 years is also desirable.

Key Skills:

  • Detail-oriented with strong communication abilities.
  • Proficient in creative problem-solving.
  • Experience with medical software, such as Cerner, is advantageous.
  • Ability to adapt to fast-paced environments while meeting customer demands.
  • Commitment to supporting a collaborative team atmosphere.

Thank you for considering a career with us. We appreciate your interest in our organization.

Qualifications:

Education:

High School diploma or equivalent required.

Experience:

2-3 years in customer service preferred.

Licenses & Certifications: