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Room Assignment Specialist
2 months ago
Position Overview:
As a Room Assignment Specialist, you will play a crucial role in ensuring guest satisfaction by effectively managing room assignments and check-in processes.
Key Responsibilities:
- Allocate rooms based on guest preferences and requests whenever feasible.
- Pre-register guests and prepare key packets for a seamless check-in experience.
- Organize and oversee check-in and pre-registration procedures for groups arriving at the property.
- Monitor and accommodate requests for room or check-out changes, communicating updates to relevant staff.
- Confirm and manage reservations and cancellations efficiently.
- Conduct daily reviews of out-of-order rooms and ensure pricing aligns with market standards.
- Verify guest billing and make necessary adjustments.
- Maintain accurate guest documentation and paperwork.
- Facilitate all guest check-ins and check-outs, ensuring activation of room keys and secure payment collection.
- Identify and address any over-commitments or duplicate reservations.
- Generate daily reports and follow up with guests to ensure their needs are met satisfactorily.
- Accurately receive, record, and relay messages.
Standards of Conduct:
- Adhere to all company policies and procedures, maintaining a professional appearance and confidentiality of sensitive information.
- Welcome and acknowledge all guests, anticipating their service needs and expressing genuine appreciation.
- Communicate clearly and professionally with guests and colleagues, ensuring accurate documentation and proper telephone etiquette.
- Collaborate with other departments to coordinate tasks and achieve common goals.
- Serve as a role model within the department, fostering positive working relationships.
- Comply with quality assurance standards and maintain a proactive approach to guest service.
Physical Requirements:
- Ability to stand, sit, or walk for extended periods.
- Capable of entering and locating information using computer systems.
- Must be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Preferred Qualifications:
- High school diploma or equivalent education.
- Less than one year of related work experience.
- No supervisory experience required.
- No specific licenses or certifications needed.
Marriott International is committed to fostering a diverse workforce and an inclusive culture. We are dedicated to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.