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Student Accounts Coordinator II

2 months ago

Elgin, Illinois, United States Elgin Community College Full time
About Elgin Community College

Elgin Community College is a vibrant institution that serves over 9,000 students at every stage of their educational journeys. Our college offers a wide range of programs, including university transfer, career and technical education, continuing education, and adult basic education. We pride ourselves on creating a welcoming campus where every individual feels valued.

Job Summary

We are seeking a highly skilled and detail-oriented Student Accounts Coordinator II to join our team. As a key member of our Bursar's Office, you will be responsible for providing exceptional customer service to students, staff, and faculty. Your primary duties will include serving as a liaison to other departments, troubleshooting special circumstances, and resolving issues related to tuition payments.

Key Responsibilities
  1. Serve as a liaison to other departments to assist students with tuition payments and troubleshoot special circumstances.
  2. Resolve issues and student questions related to payment plans, sponsor student accounts with 3rd party vouchers, and be familiar with financial aid regulations.
  3. Serve as a first level of escalation for student issues and concerns, have the authority to sign off on registration forms, waive late fees, and approve payment plan exceptions.
  4. Pull daily drop for non-payment reports, review for accuracy, and refer any issues to the Technical Assistant.
  5. Process approved TAAC, Balance Disputes, and Dean of Student Complaint refund requests, mail letters, and record the outcome on a spreadsheet.
  6. Update the federal work-study spreadsheet after each payroll and provide daily oversight of projects with Student Accounts Assistants.
  7. Provide direction to student workers, update staff schedule, and coordinate lunches and breaks.
  8. Research un-cashed checks for Department of Education funds monthly and monitor student accounts for direct deposit information, voids, and re-issuance of checks.
  9. Develop and coordinate a communications schedule for student outreach via emails, send monthly account statements, and update the Student Accounts call center phone greeting mailboxes.
  10. Maintain required training, licensure, and/or certification, maintain confidentiality of privileged information, and adhere to applicable privacy laws.
Requirements
  • Associate degree or equivalent education and work experience required.
  • Working skills in research, data analysis, and individual decision-making.
  • Considerable organizational skills and attention to detail.
  • Ability to multi-task and perform well under pressure in a fast-paced, dynamic work environment.
  • Minimum of 3 years' experience exhibiting superior customer service.
  • Considerable written and oral communication skills.
  • Working skill in MS Office suite.
  • Working knowledge of Colleague or other ERP systems, with the ability to learn new software quickly.
Work Environment

This is a moderate noise work environment with typical office or administrative conditions. The successful candidate will be required to work a flexible schedule, including days, evenings, and weekends as needed by the department.

Equal Employment Opportunity Statement

Elgin Community College does not discriminate against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state, or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.