Student Accounts Coordinator II

2 days ago

Elgin, Illinois, United States Elgin Community College Full time
About Elgin Community College

Elgin Community College is a leading institution in higher education, serving over 9,000 students at every stage of their educational journeys. Our mission is to provide a welcoming campus where every individual feels valued. We foster a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Job Summary

The Student Accounts Coordinator II will perform work of moderate difficulty by acting as a team lead for the Student Accounts Assistants. This role will ensure office coverage, provide accurate and timely information to students and staff, and provide daily direction to student workers. The ideal candidate will have a strong background in customer service, research, and data analysis.

Key Responsibilities
  1. Serve as a liaison to other departments to assist students with their tuition payments.
  2. Serve as a first level of escalation for student issues and concerns.
  3. Pull daily drop for non-payment reports and review for accuracy.
  4. Process approved TAAC, Balance Disputes, and Dean of Student Complaint refund requests.
  5. Update the federal work-study spreadsheet after each payroll.
  6. Provide daily oversight of projects with the Student Accounts Assistants.
  7. Provide direction to student workers and update staff schedule.
  8. Research un-cashed checks for Department of Education funds monthly.
  9. Develop and coordinate a communications schedule for student outreach via emails.
  10. Send monthly account statements to students.
  11. Update the Student Accounts call center phone greeting mailboxes with office hours and critical dates.
  12. Maintain required training, licensure, and/or certification.
  13. Maintain confidentiality of privileged information and adhere to applicable privacy laws.
  14. Demonstrate sensitivity, understanding, and respect of diverse populations within the workplace.
  15. Maintain an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
  16. Adhere to department guidelines for attendance and punctuality.
Requirements
  1. Associate degree or equivalent education and work experience required.
  2. Working skills in research, data analysis, and individual decision-making.
  3. Considerable organizational skills and attention to detail.
  4. Ability to multi-task and perform well under pressure in a fast-paced, dynamic work environment.
  5. Minimum of 3 years' experience exhibiting superior customer service.
  6. Considerable written and oral communication skills.
  7. Working skill in MS Office suite.
  8. Working knowledge of Colleague or other ERP systems, with the ability to learn new software quickly.
  9. Ability to maintain the utmost confidentiality.
  10. Ability to work in a team environment and with a diverse population.
  11. Ability to work a flexible schedule, which includes days/evenings/weekends as needed by the department.

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