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Lead People Operations Strategist

2 months ago

San Francisco, California, United States Ironclad Inc. Full time

About Ironclad:

Ironclad stands as the premier platform for contract lifecycle management, empowering innovative enterprises worldwide. Contracts are the backbone of every organization, yet managing them can hinder progress and incur significant costs. Leading companies such as L'Oréal, Staples, and Mastercard leverage Ironclad to streamline collaboration, expedite contracting processes while ensuring compliance, and transform contracts into vital sources of operational intelligence.

We are reshaping the narrative around contracting, demonstrating how effective and aesthetically pleasing contract management can revolutionize business practices. Recognized as a leader in the Forrester Wave for Contract Lifecycle Management, Ironclad has also been honored as a Fortune Great Place to Work for four consecutive years. Our innovative culture has earned accolades from Glassdoor's Best Places to Work 2023, Forbes' 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We pride ourselves on fostering a collaborative and inclusive environment, supported by top-tier investors like Accel, Y Combinator, Sequoia, and BOND.

Role Overview:

As a Senior People Operations Manager, you will collaborate with various teams to ensure our operational systems and practices align with stakeholder needs. Your responsibilities will include managing our People technology stack and providing data insights throughout the employee lifecycle, playing a crucial role in developing Ironclad's foundational infrastructure as we expand both domestically and internationally.

Key Responsibilities:

  • Work alongside the People team and IT to enhance our existing technology stack, driving growth and operational efficiency.
  • Create processes and documentation that support decision-making and tracking, ensuring adherence to established policies and procedures.
  • Engage in Cladiator support channels, collaborating with internal service teams to improve support models and monitor key performance metrics.
  • Conduct analyses using People data to generate insights that inform decisions at both the organizational and departmental levels, in partnership with People Business Partners and People Programs.
  • Collaborate closely with Data Engineering and Business Intelligence to provide essential People data for broader analyses and projects.
  • Lead and participate in compliance audits and filings, working closely with the broader People Operations team.
  • Monitor and report on team and departmental goals and deliverables, providing updates on metrics and progress.

Qualifications:

  • Experience with mid-market People technology solutions, such as BambooHR, Paylocity, and Lattice.
  • A customer-centric mindset with the ability to handle high-pressure situations with empathy and professionalism.
  • Strong analytical skills, with proficiency in Excel and/or G-Sheets to derive insights and support informed business decisions.
  • Knowledge of compliance requirements in People-related areas, including PII, compensation, and leaves of absence, with the ability to stay updated on compliance changes.
  • Exceptional communication and presentation skills, capable of conveying complex concepts clearly and concisely.
  • Proven experience in cross-departmental collaboration on roadmap planning and execution, with the ability to prioritize, multitask, meet deadlines, and adapt quickly.
  • A minimum of 4-6 years of experience in the People Operations field.

Benefits:

  • Comprehensive health, dental, and vision insurance
  • 401k retirement plan
  • Wellness reimbursement program
  • Flexible vacation policy
  • Generous parental leave for all caregivers

Compensation:

The base salary range for this position is $150,000 - $170,000. This range represents the minimum and maximum salary for this role, with actual compensation dependent on various factors, including individual expertise and anticipated performance. Ironclad's competitive total rewards package also includes equity awards, comprehensive health and wellness benefits, and a commitment to professional growth and development.