Telephone Operator Senior

2 weeks ago


Albany, New York, United States New York Oncology & Hematology Full time
{"title": "Telephone Operator Sr", "description": "Job Summary

We are seeking a skilled Telephone Operator Sr to join our team at New York Oncology & Hematology. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to patients and medical staff, while ensuring the smooth operation of our switchboard and in-house paging system.

Key Responsibilities
  • Answer and connect calls in a timely and efficient manner
  • Take and relay messages accurately and promptly
  • Respond to emergency and urgent calls from patients
  • Perform operator functions, including triaging calls and setting up conference calls
  • Provide a pleasant and helpful phone contact for callers
  • Responsible for opening and closing the switchboard
  • Responsible for the in-house paging system
Requirements
  • High school diploma or equivalent required
  • Minimum five years office experience, preferably in a medical setting
What We Offer
  • Competitive salary and benefits package
  • PTO plan with holidays separate
  • Weekends off
  • 401(k) with company match
  • Tuition reimbursement
  • Life Insurance
", "lang_code": "en"}
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