Housekeeping Quality Assurance Manager

3 weeks ago


North Myrtle Beach, South Carolina, United States Ocean Reef Resort Full time

The Housekeeping Quality Assurance Manager is responsible for supporting the Director and Assistant Director of Housekeeping in managing, training, and coaching housekeeping associates to ensure hotel quality standards are met.

Additionally, the Quality Assurance Manager will perform regular housekeeping duties as directed by resort management.

This is a full-time position with day shifts.

  • Responsibilities include:

Assisting with the supervision, training, and coaching of housekeeping staff to ensure they understand their duties and perform them efficiently.

Inspecting guest rooms, common areas, and storerooms to ensure cleanliness standards are met.

Documenting the results of room inspections, resolving deficiencies, and writing work orders for maintenance issues.

Managing, stocking, and controlling linen, supplies, and equipment and closets.

Completing daily room assignments/section assignments for housekeeping staff if needed.

Coordinating with other departments to ensure seamless operations and guest satisfaction.

Greeting guests and providing prompt and courteous service.

Prior housekeeping experience is required.

A passion for providing exceptional service to guests and team members is essential.

Ability to support and motivate team members is crucial.

Benefits include weekly pay, medical, dental, and vision coverage options, 401(k) retirement plan with company match, health savings account, and flexible spending account options.

We are an equal opportunity employer and value diversity in the workplace.



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