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Customer Engagement Specialist II

2 months ago

Neenah, Wisconsin, United States Amcor plc Full time
Job Overview:

The Customer Experience Coordinator II at Amcor plays a pivotal role in delivering outstanding customer service and providing essential administrative assistance across various departments. This position entails managing customer communications, developing marketing materials, interpreting survey results, and organizing customer engagements. The successful candidate will demonstrate excellent interpersonal abilities, attention to detail, and hold a bachelor's degree along with a minimum of 3 years in a customer-oriented role.

Primary Duties:
  • Facilitate customer experience projects and deliver high-quality customer service
  • Develop and implement marketing materials for global distribution
  • Collaborate with marketing teams across divisions
  • Work alongside internal teams to create impactful content
  • Examine survey results to enhance customer experience initiatives
  • Provide assistance with technical issues and media presentations
  • Organize customer visits and offer administrative support as required
  • Assist in scheduling facilities and planning events
  • Engage with vendors and external partners