IT Systems Analyst and Problem Solver

1 week ago


Reston, Virginia, United States PCI Federal Services Full time
Join Our Team
We are seeking an experienced IT Systems Analyst and Problem Solver to join our team at Poarch Creek Indians Federal Services (PCI Federal Services). In this role, you will provide technical assistance to computer system users, perform complex problem determination and resolution, and support end-users both onsite and remote. With a strong focus on customer satisfaction, you will work closely with our team to ensure seamless delivery of services.

Key Responsibilities
This role involves a range of responsibilities, including providing technical support to end-users via various methods, assisting in managing and troubleshooting network devices, resetting passwords, creating user accounts, and maintaining accurate documentation of system configurations and procedures. You will also troubleshoot user network connectivity and network issues, both wired and wireless. In addition, you will collaborate with our team to resolve user issues promptly, maintain accurate inventory of supplies and equipment, and perform minor repairs to hardware, software, or peripheral equipment. An estimated salary for this position is around $60,000-$80,000 per year, depending on experience and qualifications.

What We Offer
At PCI Federal Services, we offer a supportive and dynamic work environment, with opportunities for professional growth and development. Our company values teamwork, innovation, and customer satisfaction, and we strive to create a positive and inclusive workplace culture. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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