Community Health Outreach Specialist

7 hours ago


San Mateo, California, United States Upward Health Full time
About Upward Health

Upward Health is a leading provider of in-home, multidisciplinary medical care, offering 24/7 whole-person care to patients in need. Our team of dedicated healthcare professionals is committed to improving the lives of our patients, addressing physical, behavioral, and social health needs with compassion and expertise.

Job Summary

We are seeking a highly motivated and empathetic Community Health Outreach Specialist to join our team. As a key member of our outreach team, you will be responsible for conducting direct outreach to patients, speaking with them about the role that Upward Health can play in helping them improve their health, and enrolling patients into our program. You will also manage a personal caseload of patients, ensuring that each assigned patient is contacted using the most effective strategy.

Key Responsibilities
  • Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
  • Speak with patients about the role that Upward Health can play in helping them improve their health
  • Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
  • On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
Requirements
  • Ability to quickly establish trust and build a relationship with patients
  • Ability to clearly communicate Upward Health's service offering and value
  • Active listening skills and genuine compassion for others
  • Quick thinking and ability to respond to questions and objections
  • Organized and self-motivated
  • Ability to work independently and meet established goals
  • Enjoys collaboration within a team environment and working with people of different skills and experience
  • Knowledge of community resources in the local market
  • Able to maintain clear professional boundaries with patients and coworkers
  • Commitment to represent the company with professionalism
  • Demonstrates cultural competency and ability to work with diverse groups of community members
  • Comfortable using computer for documentation, communication, and organizing work
  • Must have reliable transportation to perform essential outreach functions
  • Must be fluent in English. Spanish speaking a PLUS
  • Able to work flexible hours, including occasional night/weekend work
  • Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience


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