Customer Experience Associate

3 weeks ago


Chicago, Illinois, United States Enterprise Holdings Full time
Customer Experience Representative

Enterprise Mobility is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental upon return
  • Notify management of any known customer problems
  • Notify management of any known vehicle problems and required vehicle maintenance
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
  • Perform miscellaneous and backup duties as assigned
Requirements:
  • Must be at least 18 years of age
  • Must have 1 year of work experience with customer service responsibilities in the prior 3 years
  • Must have worked 6 months or more at most recent employer
  • Minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must have a valid driver's license with no more than 1 moving violation in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • High school diploma or G.E.D. required
  • Must live within 30 minutes of O'Hare Airport

We offer a competitive hourly rate of $20, with opportunities to earn monthly performance bonuses up to $2,000. This is a union environment, and the schedule requires open availability, including evenings, weekends, and holidays.

We offer a range of benefits, including paid time off, employee rental car discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, training and development opportunities, and more.



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