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General Manager, Luxury Retail

2 months ago

New York, New York, United States INTERNATIONAL COSMETICS & PERFUMES Full time
Job Title: General Manager, Luxury Retail

At International Cosmetics & Perfumes, we are seeking a highly skilled and experienced General Manager to lead our Creed Boutique in New York. As a key member of our team, you will be responsible for overseeing all daily operations, building a teamwork environment, and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally.

Key Responsibilities:
  • Lead a high-performing customer service-oriented team, coaching and providing feedback as necessary to ensure all customers receive a captivating, branded customer experience in line with brand strategies.
  • Set performance targets and drive store productivity and profitability using selling tools such as Shopify and HubSpot.
  • Plan your store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
  • Demonstrate knowledge of the luxury retail market and current trends, staying aware of current advertising and marketing campaigns, new product launches, and promotions.
  • Embrace brand messages and cascade company communications to all members of your team.
  • Continue to build business through out-of-store networking and in-store events.
  • Ensure the boutique is adequately stocked, cleaned, and properly merchandised, enforcing loss prevention and shortage control procedures and maintaining all safety standards.
  • Recruit, select, and onboard store staff, developing a strong bench of managers for future leadership positions.
Requirements:
  • Minimum 3 years of sales and management experience in the luxury sector, with a plus for beauty or fragrance experience.
  • Exhibits strong leadership skills with the ability to coach, develop, and inspire a team.
  • Exceptional client service/customer experience approach and mentality.
  • Excellent listener with business acumen skills and strong interpersonal relationships.
  • Able to coordinate and attend regular trainings and stay current on product knowledge.
  • Strong presentation, communication, and organization skills with high attention to detail.
  • Ability to analyze the business and identify new functional growth opportunities.
  • Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy.
  • Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change.
  • Always maintain shop floor standards, including taking proactive measures.
  • Willing to take on new challenges/opportunities as they arise.
  • Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.