Front Desk Operations Specialist
2 weeks ago
We are seeking a skilled Front Desk Operations Specialist to join our team at Courtyard Nashville Goodlettsville. As a key member of our hotel operations, you will be responsible for ensuring the smooth day-to-day operation of our front desk area.
Key Responsibilities:
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Print contingency lists to have a record of all guests in case of emergency.
- Sell a room/accommodation to guests without reservations based on availability.
- Operate telephone switchboard station, process requests for wake-up calls, and advise guests of any messages.
- Complete the Room Rate Variance Report.
- Process all guest check-ins and assign rooms.
- Activate or reissue room keys using electronic key machines.
- Count bank at end of shift and secure bank.
- Balance and drop receipts according to Accounting specifications.
- Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Requirements:
- High school diploma or G.E.D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience.
- None
Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. Additionally, we provide opportunities for career growth and professional development.
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