Front Desk Operations Specialist

2 weeks ago


Goodlettsville, Tennessee, United States Marriott International, Inc Full time
Job Overview

We are seeking a skilled Front Desk Operations Specialist to join our team at Courtyard Nashville Goodlettsville. As a key member of our hotel operations, you will be responsible for ensuring the smooth day-to-day operation of our front desk area.

Key Responsibilities:
  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Operate telephone switchboard station, process requests for wake-up calls, and advise guests of any messages.
  • Complete the Room Rate Variance Report.
  • Process all guest check-ins and assign rooms.
  • Activate or reissue room keys using electronic key machines.
  • Count bank at end of shift and secure bank.
  • Balance and drop receipts according to Accounting specifications.
  • Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.

Requirements:
  • High school diploma or G.E.D. equivalent.
  • Less than 1-year related work experience.
  • No supervisory experience.
  • None

Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. Additionally, we provide opportunities for career growth and professional development.

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