Patient Account Representative
1 week ago
The Patient Account Representative is a vital member of our team at Midwestern University, responsible for performing a variety of front office procedures. This role reports to the Manager of Patient Accounts for the Midwestern University Comprehensive Care Clinic.
Key Responsibilities- Greet and direct patients and visitors, ensuring a welcoming atmosphere.
- Perform registration/check-in processes, including data entry activities, providing patients with necessary information and intake forms, and obtaining required signatures.
- Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement.
- Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families.
- Enter payments in practice management system and perform daily payment reconciliation in a timely and accurate manner, including balancing of cash drawer.
- Answer phones, including scheduling appointments, taking messages, routing calls to departments, and answering general inquiries.
- Schedule appointments accurately and complete pre-registration processes, including insurance verification, and identification of POS collection amounts.
- Make appointments from calls and orders work queues.
- Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics.
- Coordinate multiple appointments.
- Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic.
- Provide instructions prior to appointment as directed by service department.
- Provide directions/maps, and parking instructions.
- Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information.
- Verify insurance eligibility and benefits when necessary.
- Update demographics when patient information changes.
- Request and enter referral information when necessary.
- Notify patients of co-payments, deductibles, co-insurance, and collect outstanding balances during scheduling process when appropriate.
- High school diploma or equivalent required.
- Minimum of 2 years' experience working in a healthcare setting.
- Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail-oriented, and promote a welcoming atmosphere.
- Computer proficiency in MS Office (Word, Excel, Outlook) is needed. Experience using medical practice management software is required.
- Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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