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Trade Services Associate

2 months ago

Irving, Texas, United States Wells Fargo Full time
About this Role:

We are seeking a skilled Trade Services Associate to join our US Trade Services Standby Letters of Credit Team within Commercial Banking Operations at Wells Fargo.

Key Responsibilities:
  • Provide exceptional support in client retention and referral of international banking issues within trade services.
  • Issue, advise, and direct collections in accordance with Trade Services standards.
  • Amend letters of credit and process documentation with precision.
  • Identify opportunities for growth through client referrals and develop a deep understanding of trade services, policies, and procedures.
  • Collaborate with peers, colleagues, and managers to resolve issues and achieve goals.
Requirements:
  • 6+ months of Trade Services experience or equivalent demonstrated through work experience, training, military experience, or education.
Preferred Qualifications:
  • Standby Letter of Credit and/or Demand Guarantee experience.
  • CDCS/CSDG certification.
  • Strong attention to detail and accuracy skills.
  • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
  • Strong organizational, multi-tasking, and prioritizing skills.
  • Ability to work independently and in a team environment.
  • Ability to work in a fast-paced deadline-driven environment.
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills.
  • Fast and accurate keying skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong time management skills and ability to meet deadlines.
  • Strong analytical skills.
  • Outstanding problem-solving skills.
  • Knowledge and understanding of technology testing: unit, integration, and system testing.
  • Client service focus with the ability to listen to customer needs and recommend solutions.
What We Offer:

We value diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates. We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.