Salesforce Platform Coordinator
5 days ago
The estimated salary for this role is $70,000 - $90,000 per year.
Job Summary:We are seeking an experienced Salesforce Platform Coordinator to support our CRM initiatives. This role will be responsible for managing customer records, profiles, and segments, creating and managing reports and dashboards, monitoring and optimizing sales pipelines, identifying and implementing automation, and staying updated on the latest CRM and Salesforce trends and best practices.
Key Responsibilities:- Serves as the primary Salesforce administrator and maintains customer records, profiles, and segments
- Provides day-to-day support to Salesforce users in the ticketing and sponsorship departments and assists in resolving issues and troubleshooting problems
- Creates and manages reports and dashboards specific to ticketing sales performance and sponsorship activities
- Monitors and optimizes sales pipelines, providing insights to improve sales and marketing campaigns
- Identifies and implements automation to enhance revenue and efficiency
- Stays updated on the latest CRM and Salesforce trends and best practices and collaborates with stakeholders to define and shape CRM strategy
- Bachelor's degree in marketing, business, information systems, or a related field
- Minimum 1 year of experience in CRM, preferably using the Salesforce platform
- Proficiency in Microsoft Office (Excel, PowerPoint) and strong analytical skills
- Ability to interpret and communicate complex data with attention to detail and accuracy
- Excellent verbal and written communication, and ability to present information clearly
- Detail-oriented, organized, and able to manage multiple tasks and projects independently
This role requires regular lifting/pushing up to 5 pounds and occasional lifting/pushing more than 15 pounds or exerting heavy force. The job involves standing, stooping, bending, lifting, pushing, typing, etc.
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