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Executive Vice President of Service Operations

2 months ago

Sioux City, Iowa, United States Total Fire Protection Full time
{"title": "Vice President of Service Operations", "description": "Service Operations Leadership Opportunity

Total Fire Protection is seeking a seasoned executive to lead our service operations team. As Vice President of Service Operations, you will be responsible for developing and implementing a comprehensive service operations strategy that aligns with our overall business objectives.

Key Responsibilities
  • Strategic Leadership: Collaborate with senior leadership to set goals, objectives, and key performance indicators (KPIs) for service operations.
  • Process Optimization: Analyze existing service delivery processes and identify opportunities for improvement and optimization.
  • Team Management: Lead, mentor, and inspire a high-performing service operations team.
  • Customer Experience: Champion a customer-first approach, ensuring that service operations consistently meet or exceed customer expectations.
  • Cross-Functional Collaboration: Collaborate with other departments to ensure seamless coordination and communication across the organization.
  • Resource Management: Optimize resource allocation to achieve operational excellence.
  • Technology Integration: Evaluate and implement relevant technologies to streamline service operations.
  • Compliance and Risk Management: Ensure that service operations comply with relevant regulations and industry standards.

Requirements:

  • Bachelor's degree in business, operations management, or a related field (MBA preferred).
  • Proven 10+ years' experience in a senior leadership role within service operations or a related field.
  • Demonstrated success in implementing process improvements and achieving operational excellence.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and communication skills.

Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.", "lang_code": "en-US"}