Customer Success Representative

21 hours ago


Louisville, Kentucky, United States ADP Full time
About the Role

We are seeking a highly motivated and organized Client Service Specialist to join our team at ADP.

The successful candidate will be responsible for developing and maintaining effective relationships with our clients, providing exceptional customer service, and ensuring seamless delivery of our retirement plan services.

Responsibilities:

  • Act as the primary contact for retirement plans regarding day-to-day record keeping matters and provide prompt customer service.
  • Proactively communicate regularly with clients to evaluate and ensure delivery of optimal service, client satisfaction, and client retention.
  • Assist clients with requests for plan changes and ensure necessary project plans are followed through to completion.

Requirements:

  • Up to 1 year of experience in a client service environment.
  • Strong oral/written communication skills and ability to learn quickly.
  • Proficiency in using payroll and recordkeeping systems.
  • Ability to work in a fast-paced environment and coordinate multiple projects simultaneously.

Estimated Salary:$55,000 - $65,000 per year



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