Luxury Car Service Advisor

3 weeks ago


Loma Linda, California, United States Rusnak Full time
Overview

Are you passionate about delivering exceptional customer experiences in the luxury automotive industry? Rusnak Auto Group is seeking a skilled Service Sales Advisor to join our team. In this role, you will play a critical part in ensuring our clients receive comprehensive, value-added, and fair automobile repair services while achieving individual strategic sales objectives.

Responsibilities

• Schedule service appointments and obtain client and automobile data prior to arrival
• Greet clients in a professional and friendly manner, obtaining automobile information and ensuring accurate documentation on the Repair Order (RO)
• Test drive automobiles with clients as needed to diagnose problems or refer them to appropriate Service Technicians
• Provide complete and accurate written cost estimates for labor and parts, recommending additional needed and value-added services based on service history and automobile inspection
• Establish promised times with clients, coordinate with Dispatchers, and ensure each RO is signed by the client and they receive a copy
• Establish clients' preferred method of payment, obtain credit approval if required, and immediately notify Dispatchers of incoming work

Qualifications

• A minimum of 3+ years of experience in a Service Advisor or similar position in the automotive industry, with a Tier One European brand Service Consultant capacity desired
• Strong verbal and written communication skills, with bilingual capabilities in English, Spanish, Mandarin Chinese, or other languages an asset
• Excellent interpersonal and customer service skills

What We Offer

Rusnak Auto Group is an equal opportunity employer, offering a comprehensive benefits package, including professional development opportunities, competitive pay, health insurance coverage, and more. If you are a motivated and customer-focused individual looking to take your automotive career to the next level, we encourage you to apply for this exciting opportunity.

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