Accounts Receivable Supervisor
2 weeks ago
The Accounts Receivable Supervisor plays a crucial role in ensuring compliance with company Credit & Collection standards and oversees a team of collectors focused on managing credit risk and accounts receivable collections for the entire company.
Key Responsibilities- Trains, develops, and mentors staff to provide the highest quality of service to our customers, maximizing customer satisfaction while mitigating credit risk and resolving disputes.
- Conducts regular staff check-ins to engage active dialogue and anticipate opportunities for learning and performance development coaching.
- Fosters a learning culture using industry best practices and leveraging individual skills and aptitudes to ensure optimization and maximize results achieved.
- Establishes collaborative relationships with Customer Service, Sales, Accounting, Operations and Management to reduce past due trade receivables in accordance with established policies and procedures.
- Processes adjustments and payments, conducts data retrieval, reconciles accounts, and performs additional activities to ensure money is properly recorded in the correct accounts.
- Acts as a liaison between divisions and customers to negotiate and authorize settlements for past due account balances.
- Participates in development projects associated with acquisition integrations and billing/work order management applications.
- Provides coaching, direction, and guidance to accounts receivable team members by effectively communicating, establishing clear goals and objectives, coaching team members on achieving goals, and ensuring access to training and development opportunities that assist employees in attaining the necessary skills to achieve team and company results.
- Ensures compliance with all company, state, and federal policies, regulations, and laws regarding employment and employee safety.
Bachelor's degree in Accounting, Finance, Business Management, or related equivalent in education, training and experience with a related field plus 5-7 years of progressive leadership and/or supervisory experience preferred.
Demonstrated ability to work as part of a team in a collaborative environment and be legally eligible to work in the US.
Outstanding relationship management skills and excellent listening, communication and problem-solving skills are required.
Demonstrated proficiency with Microsoft Office applications and a working knowledge of centralized financial database software systems (ERP) and related software are expected.
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Accounts Receivable Supervisor
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