Service Order Dispatcher Evening Operations

6 days ago


Oklahoma City, Oklahoma, United States PCSI Full time
About the Role

As a Service Order Dispatcher with PCSI, you will be responsible for receiving, recording, and distributing work orders to service crews upon customers' requests. Your role will involve communicating effectively with diverse individuals, handling situations ranging from routine to emergency, and possessing strong attention to detail.

Job Requirements
  • High school diploma or GED
  • Two (2) years related experience with the ability to perform assigned duties
  • Ability to read, write, and speak English fluently
Key Responsibilities
  1. Receive and record work orders from customers
  2. Distribute work orders to service crews
  3. Schedule service calls and dispatch service crews
  4. Communicate with customers to ensure satisfactory performance of service
  5. Maintain accurate records of service calls and work orders
  6. Dispatch orders and relay messages to mobile crews and other departments as needed
Requirements and Qualifications
  • Must be able to operate a personal computer and possess skills in word processing, database management, and spreadsheets
  • Ability to work as a team member and handle multiple responsibilities
  • Self-starter with minimal direction and supervision required
Benefits
  • Estimated salary range: $18.27 - $22.00 per hour
  • Medical, dental, vision, and other coverage offered
  • 11 paid holidays, 10 days' vacation, 7 days sick leave
About Us

PCSI is a non-profit organization dedicated to enhancing the lives of people with disabilities through employment, advocacy, and partnerships. Our mission is to provide top-tier services at job sites across the country while integrating people with disabilities and veterans into meaningful jobs with competitive wages and benefits.


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