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Executive Housekeeping Manager

2 months ago

Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

About the Role

We are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at Holiday Inn Express Kansas City Downtown. As a key member of our hotel's operations team, you will be responsible for leading the housekeeping department and ensuring that our guests receive exceptional sanitation and customer service.

Key Responsibilities

  • Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
  • Arrange for cleaning equipment repairs as needed and maintain all other equipment in good working condition.
  • Recruit, train, and develop a high-performing housekeeping team that consistently meets and exceeds our standards of cleanliness and customer satisfaction.
  • Conduct daily inspections of guest rooms and public areas to ensure they meet our high standards of cleanliness and organization.
  • Manage the housekeeping department's budget and inventory of cleaning supplies.

Requirements

  • A high school diploma or equivalent (GED) is required.
  • Proven experience in environmental services (EVS) including sanitation protocol and procedures, and the ability to use cleaning supplies and equipment effectively.
  • At least 3 years of experience as an Executive Housekeeper, Housekeeping Manager, or similar role.
  • Excellent leadership and customer service skills, with a strong attention to detail.
  • 2+ years of experience in hospitality or guest services.