Senior Medical Scientific Liaison Specialist

3 weeks ago


New York, New York, United States Mount Sinai Hospital Full time
Estimated Salary: $80,000 - $110,000 per year.

The Mount Sinai Health System is seeking a highly skilled Senior Medical Scientific Liaison to join our team. As a key member of our organization, you will play a vital role in investigating, resolving, and documenting patient and visitor concerns. Your expertise will be essential in developing and implementing customer service initiatives, providing training to staff, and participating in process improvement teams.

You will facilitate resolution of complaints, grievances, and requests for patients and visitors by acting as a liaison with staff, physicians, and administration. Additionally, you will review, investigate, and follow up on patient questionnaires to resolve issues and monitor trends. Your ability to respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff will be crucial in maintaining high standards of patient care.

To be successful in this role, you must have an associate's degree or equivalent combination of relevant work experience and education. You should possess strong communication and interpersonal skills, as well as the ability to work collaboratively with diverse groups.

Mission Statement: The Mount Sinai Health System is committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. We strive to create a workplace that values diversity, equity, and inclusion, where all employees feel empowered to contribute their best work.

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