Customer Service Associate

2 weeks ago


Wheeling, West Virginia, United States Gumby Full time
POSITION SUMMARY:

As a Retail Cashier at Gumby, you will play a crucial role in delivering outstanding customer service. Your responsibilities will include operating the point of sale system, engaging in suggestive selling, and maintaining comprehensive product knowledge. You will also be responsible for restocking merchandise, managing housekeeping duties, and ensuring compliance with relevant regulations. Adhering to loss prevention policies and company standards is vital to this role.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required.

Proficiency in the English language is necessary.

DESIRED QUALIFICATIONS:

Previous experience in retail environments utilizing a point of sale system is preferred.

Familiarity with Microsoft Office applications and internet navigation is advantageous.

PRINCIPAL DUTIES & RESPONSIBILITIES:
  • Deliver exceptional customer service while maintaining extensive product knowledge to foster a welcoming atmosphere.
  • Accurately process all Point of Sale transactions and adhere to established cash handling protocols.
  • Validate tickets, assist customers, and oversee the gaming area.
  • Complete necessary documentation and reports at the conclusion of shifts.
  • Restock merchandise, assist with inventory management, and perform general maintenance tasks.
  • Promptly communicate any equipment issues to management.
  • Comply with company policies and procedures at all times.
PHYSICAL /

ENVIRONMENTAL DEMANDS:
This position requires physical activities such as standing, walking, sitting, using hands, reaching, and climbing. It involves moderate physical exertion and regular exposure to environmental factors such as air contaminants and noise.


TOOLS AND EQUIPMENT USED:

Standard office equipment, cleaning supplies, and various tools related to store operations will be utilized in this position.

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