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Customer Service Representative

2 months ago

Wheeling, West Virginia, United States Five Star Call Centers Full time
Job Description

**Essential Role in Connecting Healthcare Workers**

We are seeking a skilled Phone and Chat Specialist to play a critical part in connecting nurses with healthcare facilities in need of staff. As a member of our team, you will verify nurses' credentials online and follow up with them via written messages to confirm their credentials' validity for the selected facility. You will also handle follow-up phone calls to check on the status of shift pickups.

Key Responsibilities:

  • Manage large volumes of inbound and outbound calls in a timely manner
  • Handle multiple chat channels simultaneously
  • Follow established communication scripts for various topics
  • Identify customers' needs, clarify information, research, and provide solutions or alternatives
  • Access company and client resources to accurately handle calls
  • Perform data entry and customer service tasks
  • Navigate online efficiently to verify credentials and access client resources
  • Work with requests and records for nurses signing up for shifts
  • Identify customers' needs, research to determine if requests have necessary credentials
  • Adapt to changing tasks without loss of efficiency or composure
  • Be available and punctual for all scheduled shifts
  • Remain positive and professional in all customer interactions
  • Be flexible to cross-train as needed

Benefits and Requirements:

  • Starting pay: $14/hour, with shift differential and possible increase after 90 days
  • Work hours: Shifts between 8:00am-8:00pm (EST), with rotating weekends
  • Paid training: 3 weeks, Monday-Friday, 9:00am-6:00pm (EST)
  • Full-time, 40-hour workweek

Equipment and Requirements:

  • Company-provided equipment for full-time employees
  • Verified, secure, and reliable high-speed internet service
  • Dedicated work area with a desk, chair, electrical outlet, and direct LAN connection
  • Hardware and software requirements: Intel Core i5 5200 Series or greater, 8GB RAM, 1280x768 screen resolution or higher, dual monitors, and a USB headset