Field Service Technician

3 days ago


Hershey, Pennsylvania, United States Futura Healthcare Full time
Job Title: Field Service Technician

Futura Mobility is a leading company in the Workforce Support industry, and we're now hiring a Field Service Technician to help us grow. Our Technology Center is comprised of field service technicians, engineers, help desk, and technical support personnel. If you're excited to be part of a successful team that values teamwork and collaboration, we encourage you to apply if you meet the basic qualifications listed below.

Key Responsibilities:
  • Drive service success, maximize customer retention, and improve customer satisfaction.
  • Provide service and customer support during field visits or dispatches.
  • Manage all on-site installation, repair, maintenance, and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Document processes.
  • Respond quickly to customer issues.
  • Advise and demonstrate/educate customers on the equipment as needed.
  • Operate vehicle in a safe manner and use field automation systems.
  • Follow all company's filed procedures and protocols.
  • Cooperate with the technical team and share information across the organization.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Build positive relationships with customers.
Requirements:
  • High school diploma/GED equivalent, Technical degree, or certification preferred.
  • Ability to troubleshoot, test, diagnose, repair, and technical service equipment.
  • Previous experience working in a hospital/healthcare setting is highly preferred.
  • Proven field service experience.
  • Great mechanical aptitude.
  • Ability to lift to 55 pounds.
  • Ability to stand on your feet up to 8 hours a day.
  • Great communication skills to work with customers.
  • Excellent problem-solving skills.
  • Ability to work flexible shifts and to adapt to changing work schedules/priorities.
  • Highly proficient in spoken and written English.
  • Willingness to drive a straight truck is a plus. Medical Cert required.
  • Experience working with nursing carts and power systems (Capsa, Rubbermaid, Ergotron, Enovate, Tripplite, etc....) would be preferred.
  • Logistics:
  • Must live within a daily commuting distance miles) of 18936 to be considered or willing to relocate (Relocation costs will not be reimbursed for this role).
  • Hours - Monday through Friday, 8 AM - 5 PM.
  • Valid PA Driver's License and reliable (own) method of Transportation.
  • Current IRS standard mileage rates will apply.


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