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Supply Chain Operations Specialist

2 months ago

SaintIlpize, Auvergne-Rhône-Alpes, United States Forward Air Full time

Position: Logistics Coordinator

Job Overview:

In light of our ongoing growth, Forward's Carrier Management division is in search of a Logistics Coordinator. This role is ideal for proactive individuals who can effectively manage the punctual service performance and administration of our Pickup and Delivery (P&D) vendor network. The Logistics Coordinator is tasked with ensuring that shipments are collected and delivered punctually while maintaining accurate data entry. Additionally, this position addresses issues that arise before, during, and after service, assessing whether extra costs are justified or charges are warranted in consultation with customers. Collaboration with Forward's sales and operations teams is essential for achieving comprehensive resolutions. The Logistics Coordinator will also liaise with terminal staff and management to mitigate delays during the transition between the vendor and Forward's terminal.

Key Responsibilities:

  • Operate with integrity and prioritize safety and service
  • Monitor daily performance metrics of Forward's P&D vendors to ensure compliance with company standards
  • Facilitate vendor and terminal accountability to meet Key Performance Indicators:
    • Punctual service performance
    • Proof-of-service data submission within 30 minutes post-service
    • Ensure Proof-of-Delivery images are accessible to customers by the next morning
    • Systematic vendor invoicing in line with contractual agreements
    • Assess accessorial charges with sound judgment, documentation, and professionalism
    • Manage PU&D assignments to minimize claims
    • Maintain professional communication
    • Utilize basic math, typing, and computer skills across various software applications
    • Conduct initial searches for lost freight
    • Employ effective organizational and multitasking skills in a dynamic environment
    • Contribute positively to a team culture that values teamwork, proactivity, urgency, and ownership
    • Perform additional duties as assigned

Qualifications:

  • Interest and aptitude in Logistics, Transportation, Customer Service, and/or Leadership
  • Ability to work independently and collaboratively within a team
  • Capacity to foster positive and effective work relationships
  • Exceptional verbal and written communication skills
  • Self-discipline and reliability
  • Ability to multitask in a fast-paced setting
  • Basic proficiency in Microsoft applications including Excel, 365, Word, and PowerPoint
  • Strong interpersonal skills
  • Valid Driver's License
  • Consistent attendance

Benefits:

  • Resilient to economic fluctuations
  • Comprehensive benefits package, including 401K matching and paid time off
  • Affordable and quality health insurance options
  • Opportunities for industry learning and building a national professional network
  • Skills training and experience that enhance promotional prospects
  • Growth potential within a company that values internal promotion
  • Welcoming environment and desirable workplace location

About Forward Air:

Since its inception in 1990, Forward Air has established itself as a premier provider of ground transportation and related logistics services in the North American air freight and expedited LTL market. We specialize in surface shipping on an accelerated, time-definite basis, ensuring cargo delivery at specific times while offering a cost-effective alternative to air transportation. Our partnerships with companies of all sizes allow us to create tailored solutions that meet diverse logistical needs. Forward Air serves the wholesale transportation community, including logistics firms, freight forwarders, integrated air cargo carriers, and non-traditional shippers, as a single-source provider delivering a wide array of supply chain services.

Forward Air is committed to optimizing both savings and service for our customers. Our direct partnerships with owner-operators and other surface transportation providers enable us to maintain competitive pricing. With over 90 facilities located near major U.S. and Canadian airports, 12 regional sort centers, and more than 300 beyond points, we have developed one of the most extensive linehaul networks in the industry.

Forward Air is an Equal Opportunity employer.