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Operations Manager
2 months ago
We are seeking a highly motivated and experienced Operations Manager to lead and develop a team of salaried and hourly talent in our San Diego, CA location. As a key member of our Operations team, you will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.
Key Responsibilities- Lead and supervise a team of Process Assistants and NES Learning Ambassadors (2-5 front-line non-exempt leaders and 1-2 Learning Ambassadors depending on location) and associates for bilingual approved cohorts in outbound or inbound operations.
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
- Support, mentor, and motivate your salaried and hourly workforce.
- Lead large-scope projects with site and regional impact.
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
- Manage safety, quality, productivity, and customer delivery promises.
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
- 3+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Able to communicate fluently in both English & Spanish.
Amazon is a total compensation company. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.