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Member Experience Lead

2 months ago

Wichita, Kansas, United States Walmart Full time
Job Summary

We are seeking a highly skilled Team Lead to join our Member Services team at Walmart. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service, ensuring a positive shopping experience for our customers, and driving sales growth.

Key Responsibilities
  • Lead a team of associates in providing member service, resolving issues, and answering questions
  • Develop and implement strategies to drive sales growth and improve member satisfaction
  • Collaborate with other departments to ensure seamless execution of business initiatives
  • Provide coaching and feedback to associates to improve performance and achieve goals
  • Monitor and analyze sales data to identify trends and opportunities for growth
Requirements
  • 6 months retail experience, including operating front-end equipment and customer service experience
  • Must be 18 years of age or older
  • Leading a front-end team and supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits
  • Competitive pay and performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
About Walmart

Walmart is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

We are committed to creating a diverse and inclusive work environment that values and respects the unique styles, experiences, identities, abilities, ideas, and opinions of all our associates.