Customer Experience Representative
3 days ago
As a Mobile Associate, you will be responsible for building relationships with customers and providing them with personalized solutions to meet their wireless needs. This includes exploring individual needs and providing hands-on demonstrations of the latest technology, side-by-side selling to find personalized solutions, and approaching service and sales needs with composure, integrity, and compassion.
You will become skilled with digital tools and consistently use them in interactions and onboarding to demonstrate how our ever-expanding coverage stacks up in our customers' neighborhoods, why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further, and complete training on T-Mobile's in-store experience, new skills, and processes.
Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
• Effective at balancing customer needs and performance goals
• Bilingual - Spanish required
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